Frequently Asked Questions
Everything you need to know about bringing Branch into your home.
What is the typical delivery timeframe for furniture?
Most in-stock items ship within 3-5 business days. Depending on your location, delivery typically takes 1-2 weeks. You will receive a tracking link via email as soon as your order leaves our warehouse.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items in their original packaging. Please note that a restocking fee may apply to large furniture pieces, and original shipping fees are non-refundable.
Do you offer professional assembly services?
Yes, we partner with local professionals to offer White Glove Delivery and assembly in select zip codes. You can add this service at checkout for an additional fee.
Are your materials sustainably sourced?
At Branch, we prioritize the planet. Our wood is FSC-certified, and our textiles are Oeko-Tex certified to ensure they are free from harmful chemicals and produced under ethical working conditions.
Do your products come with a warranty?
All Branch furniture includes a limited 5-year warranty covering manufacturing defects and structural integrity. Home accessories and textiles are covered by a 1-year limited warranty.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your purchase over time.