Returns & Exchanges
At Branch, we want you to love your home; if you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery. All returned products must be in their original packaging and unassembled condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Package
Carefully disassemble your furniture and place all components into the original protective packaging to prevent damage during transit.
Attach Shipping Label
Print the prepaid return shipping label provided via email and securely affix it to the outside of your box.
Drop Off or Schedule
Take your package to the nearest authorized carrier location or contact our support team to schedule a home pickup for oversized items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing